If your device is lost or stolen
BLACKLIST THE DEVICE
Email us to blacklist your device. This blocks the device and prevents it from being used by someone else.
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SUBMIT A CLAIM
Email us and we will connect you with one of our agents to Submit your Claim.
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PAY THE EXCESS AND GET A NEW DEVICE
If your claim is approved, you pay an excess fee (Normally 15% of claim value excl betterment if any). We then replace your device with a new device of the same or similar type.
*The whole process usually takes around 48h (Excl. Sundays and Public holidays) depending on stock availability.
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CODE INSURANCE BAND VALUE PRICE PM (EXCL)
CC20 Comp Cell Insu (R0-R1500) R 16.67
CC21 Comp Cell Insu (R1501-R2500) R 25.44
CC22 Comp Cell Insu (R2501-R3500) R 42.98
CC23 Comp Cell Insu (R3501-R5000) R 60.53
CC24 Comp Cell Insu (R5001-R7500) R 82.46
CC25 Comp Cell Insu (R7501-R10000) R 104.39
CC26 Comp Cell Insu (R10001-R15000) R 143.86
CC27 Comp Cell Insu (R15001-R20000) R 183.33
CC28 Comp Cell Insu (R20001-R25000) R 218.42
CC29 Comp Cell Insu (R25001-R30000) R 262.28
CL38 Comp Cell Insu (R30001-R35000) R 259.13
**The policy only covers the insured Device(s), used TOGETHER WITH the Vodacom SIM Card listed on your attached policy schedule.
Full Terms and Conditions can be found on the following link:
https://www.vodacom.co.za/vodacom/terms/privacy-policy/insurance-company
